Shipping & Return Policy

SHIPPING:

In our commitment to promoting a more sustainable fashion industry, all products are made to order. Please allow 2-3 weeks for your order to be processed, created, and shipped. Thank you for your understanding!

RETURNS:

Since all our products are made to order, we regret to inform you that we cannot accept returns or issue refunds. Each return request is assessed individually. We put a lot of effort into packing our items to ensure they arrive in the best possible condition. If you receive a damaged item due to postal handling, please reach out to us right away. The sooner you contact us, the better we can resolve any shipping issues. We kindly ask that you provide evidence of the damage, such as a photo, and we will address it on a case-by-case basis.

ALL DOMESTIC ORDERS ARE SHIPPED VIA FEDEX AND UPS.

Please note: due to covid-19, shipments may experience delays in transit. Orders usually arrive within 2-5 business days, but factors such as inclement weather, distance from the sender, or other unexpected circumstances may extend this time. once you receive your tracking number, please contact Fedex or UPS directly for any delivery time issues.

We are currently shipping only within the USA.

PRE- ORDERS
Pre-order items will include a specified shipping date. Please be sure to read the product description carefully before placing your order. Pre-ordered items are not eligible for rush or express shipping, so please keep this in mind when ordering. Orders will begin processing on the date advertised on our site. Sierra LaFaye Enterprises, Inc. reserves the right to change release dates with proper notification to customers.